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ARTICLES

Read Rory Staunton's recent article on Digital mailrooms from the July 2009 issue of the Records Management Societys publication bulletin

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WHITE PAPERS

This Market Update is written for organisations wishing to acquire Content Management-based applications with an understanding of Content Management markets.

It forms part of the Content Management Market Awareness. It contains an overview of the characteristics, status, market segmentation and dynamics of the markets, together with planning assumptions for the period 2005 to 2006.

It addresses the following key issues:

• What is the state of Content Management in Europe today?
• What changes are taking place?
• Which CM vendors are winning today?
• What are the core competencies for successful purchasing?
• What new markets are emerging?
• What assumptions can users and vendors make when planning success in 2005-2006?

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This is one in a series of User Guides from Strategy Partners. They are intended to educate and inform potential purchasers and users of document and content systems at an initial level, and position the technologies within a business context.

They are designed to explain:

• How document and content output and presentation technologies work
• How they are justified in business terms, and what difference it makes to the bottom line.
• How they are used operationally, and what constitutes best practice.
• How they relate to, and integrate with other aspects of IT.
• The roles of operational users, the IT function, system integrators and other service providers in the document and content management space.

Intelligent Document Recognition - How do you run Document Capture without it?

Intelligent Document Recognition, or IDR, is set to revolutionise they way in which we capture and process documents.

Today's IDR applications are focusing on invoice processing and similar applications involving semi-structured documents. Tomorrow, the techniques and technologies will be deployed to address key applications such as mail-room automation, and automatic indexing and classification of scanned documents.

So, what is IDR? How does it work? What are the critical success factors? And why should you be thinking about it today?

Information Technology Makes KM Possible

Much of the literature and discussion of KM has focused on the "human issues", often to the exclusion of technology issues. We acknowledge such popular issues as "knowledge is power and therefore will not be shared" but do not dwell on them. Rather, we believe well-designed KM systems will sufficiently overcome social barriers to achieve great value. It may take some time for KM to be as widely adopted as email, for example. Consider that the Internet was fully operational for 25 years before an easy to understand user interface, the Web browser, and rich multi-media portrayal made the Web a world-wide phenomenon, straightforward to all computer users. Knowledge management, more than the Web or traditional IT, depends upon the inextricable intertwining of human and technical systems. It is the value of this human-computer symbiosis that the KM founders really understood.